How do I return an item?

To return defective equipment:

You must first get a Return Material Authorization (RMA) Number from our support department. You can start the process in two ways:

1. Email ICS Returns. Make sure to include your hardware serial number and an explanation of the issue. Feel free to attach pictures.
2. Call ICS Support at +1 (800) 859-6265 (toll free in US/Canada), or +1 586-731-7950, extension 1.
   Support is open from 8AM-5PM Eastern Standard Time (GMT -5).

Be prepared to assist our Support in performing some checks on your equipment. This usually requires powering your neoVI and running our Vehicle Spy software.

We will issue an RMA Number which you will need to include on the box and on the shipping documents.

To return for any other reason:

You can start the process in two ways:

1. Send email to ICS Returns.
2. Call ICS at +1 (800) 859-6265 (toll free), or +1 586-731-7950, extension 0.

Returns are subject to a restocking fee in most cases. We will issue an RMA Number which you will need to include on the box and shipping documents.